Privacy policy
How Doggy Den Noosa looks after your details.
Doggy Den Noosa ("we", "us") is a small, family-run dog sitting business in Noosaville, Queensland. This policy explains what personal information we collect, why we collect it and how we look after it. We follow the Australian Privacy Principles as a matter of good practice.
What we collect
We only collect what we need to look after your dog and stay in touch with you. This can include:
- your name, mobile number and email address
- an emergency contact if you give us one
- your dog's name, breed, age, health, behaviour, diet, medication and vet details
- the service and dates you book, and any notes you send us
- messages you send us by email, text or through the website
How we collect it
Mostly from you, when you fill in our booking form, email or message us, or chat with us at a meet and greet. Our website also collects basic technical information (such as your browser type and pages visited) through Wix, which runs the site.
How we use it
- to reply to your enquiry and arrange a meet and greet
- to confirm, manage and invoice your bookings
- to care for your dog, including giving medication and contacting a vet if needed
- to contact you or your emergency contact while your dog is with us
- to keep basic records and meet our legal obligations
We won't add you to a marketing mailing list without your permission, and we never sell your information.
Photos of your dog
We may send you photos and videos of your dog during a stay. We'll only share photos of your dog on our website or social media if you've said that's OK, and we never post your name or address.
Who we share it with
We only share your information when we need to, with:
- a vet, if your dog needs treatment while in our care
- the service providers that run our website, booking form and email (Wix and Google), who store data on our behalf
- anyone we're required to share it with by law
Wix and Google may store data on servers outside Australia, including in the United States. They have their own privacy policies and security measures.
How we keep it safe
We keep your information in password-protected accounts and only use it for the reasons above. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
How long we keep it
We keep booking records for as long as you're a customer and for a reasonable time afterwards, so we can look after your dog again and keep proper records. When we no longer need your information, we delete it.
Cookies
Our website uses cookies through Wix to keep the site working and to understand how it's used. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.
Seeing or correcting your information
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Just email us at doggydennoosa@gmail.com and we'll respond within 30 days.
Questions or complaints
If you have a question or concern about how we've handled your information, please email us at doggydennoosa@gmail.com and we'll do our best to sort it out. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated 14 November 2026.