Doggy Den dog sitting

Terms and Conditions

The terms that apply when you book a stay with Doggy Den Noosa.

These terms apply to every booking with Doggy Den Noosa ("we", "us"), a family-run dog sitting business in Noosaville, Queensland. Xavier looks after the dogs, and his parents run the business and supervise all care. When you send a booking request, you're agreeing to these terms. "You" means the dog's owner, or the adult who makes the booking on the owner's behalf.

Nothing in these terms takes away your rights under the Australian Consumer Law.

1. Bookings

  • A booking request is not a confirmed booking. Your booking is only confirmed once we reply by email or text to confirm it.
  • We ask every new customer to do a meet and greet before their dog's first stay, so we can check your dog will be happy and safe with us.
  • We only look after one family's dogs at a time. Two dogs from the same home is fine if they get along.
  • We can decline any booking, including if we don't think we can care for your dog safely.

2. Which dogs we can look after

To keep everyone safe, your dog must be:

  • a small dog
  • fully toilet trained (we don't take puppies)
  • friendly with other dogs, including our Jack Russell, Luna
  • friendly with children
  • free of any history of biting or aggression towards people or animals
  • registered with your local council and microchipped, as required by Queensland law

We prefer dogs to be vaccinated and up to date with flea, tick and worming treatment. Please tell us your dog's vaccination status when you book.

3. What you need to tell us

Before the stay, you must tell us honestly about anything that could affect your dog's care or safety, including:

  • any illness, injury, allergy or medical condition, past or present
  • any medication, with clear written instructions
  • any behaviour that could cause a problem, such as fear, anxiety, resource guarding, escaping, jumping fences, chewing or reactivity to people, dogs or other animals
  • your vet's name and phone number
  • a phone number where we can reach you during the stay, and an emergency contact if you'll be hard to reach

If your dog's health or behaviour changes after you book, please let us know before drop-off.

4. What you need to bring

  • enough of your dog's usual food for the whole stay
  • any medication, in its original packaging with written instructions
  • a collar with an ID tag

We supply bedding, bowls, toys and leads. You're welcome to bring your dog's own bed or toy. We'll take care of them, but we can't be responsible for normal wear and tear.

5. How we look after your dog

  • We'll take reasonable care of your dog at all times, following your instructions as closely as we reasonably can.
  • Someone is usually home. If we need to go out, your dog will be left safely in our home or fully fenced yard.
  • Overnight dogs sleep inside, with a doggy door to the fenced yard.
  • Walks are always on a lead and supervised by an adult.
  • Your dog will spend time with our family, including children, and with Luna.
  • We can send photo updates on request.

6. Health, vets and emergencies

If your dog becomes unwell or injured while with us, we'll try to contact you first, then your emergency contact.

You authorise us to take your dog to a vet for treatment we reasonably think is needed. If it's urgent and we can't reach you or your emergency contact, we'll use your regular vet if we can, or the nearest available vet.

You agree to pay for any vet treatment your dog needs during the stay, and any reasonable travel costs, unless the treatment was needed because we didn't take reasonable care. If we've paid the vet, you agree to pay us back within 7 days.

If we're worried about your dog's health at drop-off, for example if it's showing signs of an infectious illness, we can refuse or end the stay.

7. Risks you understand

Even with good care, looking after dogs carries some risks we can't fully control. You understand that:

  • dogs can get minor scrapes, scratches or upset tummies from normal play, exercise or a change of routine
  • some dogs feel stressed in a new place, which can affect eating, sleeping or toilet habits
  • dogs can pick up common illnesses or parasites from other dogs, parks and walking paths
  • existing conditions, and illnesses your dog already had before the stay, can show up or get worse during a stay

We're not responsible for these kinds of outcomes unless they happen because we didn't take reasonable care.

8. Our responsibility

We're responsible for taking reasonable care of your dog. If something goes wrong because we didn't, we'll work with you to put it right.

To the extent the law allows, we're not responsible for:

  • loss or harm caused by information you gave us that was wrong or left out
  • loss or harm caused by your dog's behaviour that you knew about but didn't tell us
  • indirect losses, such as lost income or travel changes

9. Your responsibility for your dog

If your dog injures a person or another animal (including Luna), or damages property, and that happens because of behaviour you knew about but didn't tell us, or because you broke these terms, you agree to pay the reasonable costs that result, such as vet bills or repairs.

10. Ending a stay early

If your dog shows aggression, becomes too unwell or distressed to stay, or we otherwise can't care for it safely, we'll call you and ask you to collect it as soon as possible. If you can't, we may arrange care with a vet or boarding kennel. You agree to pay the reasonable cost of that care. You'll only pay for the time your dog was with us.

11. Drop-off and pick-up

  • Half day: up to 4 hours, in the morning or afternoon.
  • Full day: drop-off from 7am, pick-up by 6pm.
  • Overnight: charged per 24 hours from drop-off.

Please drop off and pick up at the agreed times. If you're running late, let us know. If pick-up is more than an hour late without notice, we may charge for the extra time at our standard rates.

If your dog isn't collected within 24 hours of the agreed pick-up time and we can't reach you or your emergency contact, we may arrange care with a boarding kennel at your cost and notify the relevant authorities.

12. Prices and payment

Our prices are listed on our website and will be confirmed with your booking. Payment details and timing will be set out in your booking confirmation. Unless we agree otherwise, payment is due by the time you collect your dog.

13. Changes and cancellations

If you need to change or cancel a booking, please tell us as early as you can, and at least 24 hours before drop-off. Any cancellation fee will be set out in your booking confirmation.

We may need to cancel a booking because of illness, an emergency or circumstances outside our control. If that happens, we'll tell you as soon as we can and refund anything you've paid for that booking.

14. Photos

We may take photos and videos of your dog during its stay to send to you. We'll only share them on our website or social media if you've said that's OK.

15. Privacy

We handle your personal information in line with our Privacy policy.

16. General

  • We may update these terms from time to time. The version on this page when you book applies to that booking.
  • If part of these terms can't be enforced, the rest still applies.
  • These terms are governed by the laws of Queensland, Australia.

Questions

If you have any questions about these terms, please email us at doggydennoosa@gmail.com before you book.

Last updated 14 November 2026.